Talk to the desk
Questions about pacing a run, what a 1% fee works out to on your target, or why a Pons pool is behaving oddly. Real answers from the people who built the engine, not a ticket robot.
Where we are
Dublin D04 WN52
Ireland
What we never ask for
- A seed phrase or private key, for any reason at all
- A transfer to a wallet quoted over chat or email
- Remote access to your machine or browser
- Custody of your token or your liquidity
Anyone contacting you with those requests in our name is not us. The only address you ever pay is the one shown in the console before you sign.
Before you write
Four things that come up in almost every conversation. If one of them is your question, the answer is already here.
How fast do you reply?
Usually within one business day. Messages that include a contract address or a transaction hash get answered faster, because we can look before we type.
Can you tell me what settings to use?
Yes, and it is the most common question we get. Send the contract, the pool it trades in and what you are timing the run around, and we will suggest a volume target, maker count and duration.
Do you support launchpads other than Pons?
Not on this site. If your token was minted somewhere else on Robinhood Chain, say so in the message and we will point you at the right tool rather than take a run we cannot serve properly.
Something went wrong with a payment
Include the transaction hash from Robinscan and the wallet you paid from. That pair is enough to trace any run end to end.